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Artificial intelligence

Smart chatbots

Instant replies on your website, WhatsApp and Instagram.

A conversational assistant trained on your business information that answers questions, captures leads and hands the conversation over when a person is needed.

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The challenge

Your customers write at any hour and expect a reply within minutes, not the next day.

Messages arrive through your website, WhatsApp and Instagram, and replying to all of them in time is hard. Meanwhile, many questions repeat themselves and some opportunities go cold.

  • Messages left unanswered overnight and at weekends.

  • Repeated questions that take up much of the day.

  • Interested prospects lost because nobody replied in time.

  • Conversations scattered across several channels, with no order or follow-up.

The solution

An assistant that knows your business

We design an AI chatbot that replies using your company's information, in your tone of voice and in your customer's language. It resolves frequent questions, collects prospects' details and, when the conversation calls for it, hands it over to your team with the full context.

What is included

  • Trained on your information

    Your website, catalogues, rates, policies and FAQs, organised so that the chatbot replies accurately.

  • Website, WhatsApp and Instagram

    The same assistant on the channels where your customers already write to you.

  • Lead capture

    It asks for the details you need, gauges the level of interest and saves them in your CRM or a spreadsheet.

  • Human handover

    When needed, it alerts your team and passes on the conversation without the customer having to repeat anything.

  • Appointments and bookings

    It offers available times and books directly into your calendar.

  • Review and improvement

    We review conversations to improve the answers and fill any gaps.

Method

How we work

  1. Objectives

    We define what the chatbot should resolve, on which channels and when your team steps in.

  2. Knowledge and tone

    We gather and organise your business information and set out how the chatbot should express itself.

  3. Integration and testing

    We connect it to your website, WhatsApp, Instagram and tools, and test it thoroughly.

  4. Launch and follow-up

    We publish it, review real conversations and keep improving it.

Applications

Examples by sector

Ideas of what this service can do for different businesses. These are examples, not completed projects.

  • Example

    Aesthetic clinics

    For example, an aesthetic clinic could answer questions about treatments on WhatsApp, explain how to prepare and offer a consultation appointment.

  • Example

    Training academies

    For example, an academy could provide information on courses, timetables and enrolment on Instagram and its website, and collect each prospect's details.

  • Example

    Hotels

    For example, a hotel could answer questions about facilities, times and directions in several languages, both before and during the stay.

Technology

Tools we work with

We choose each tool to suit your case and the systems your team already uses.

  • OpenAI
  • Claude
  • WhatsApp Business API
  • Instagram
  • n8n
  • Make
  • HubSpot
  • Google Workspace
  • Calendly
Questions and answers

Questions about this service

Can it make up answers?

We configure it to reply only with information you have approved and, when it does not know something, to say so and offer to put the customer in touch with a person.

Does it work on WhatsApp with my own number?

Yes, through the official WhatsApp Business API. We guide you through the sign-up process and Meta's requirements.

Which languages does it reply in?

In whichever language the customer writes: English, Spanish, French and many more.

Can I see the conversations?

Yes. You can review them whenever you like and be notified when a customer needs personal attention.

How is it different from a chatbot with fixed answers?

A fixed-answer chatbot only follows a menu. An AI chatbot understands questions phrased in each customer's own words and replies with your business information.

Next step

Shall we discuss your project?

Tell us what you need. We will reply in writing with a tailored, no-obligation proposal.

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