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Gicarnova
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Artificial intelligence

Voice assistants

Every call answered. At any hour.

A virtual receptionist with a natural voice that answers the phone, handles routine questions and books appointments straight into your calendar, in several languages and around the clock.

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The challenge

Every unanswered call could be a customer who ends up calling someone else.

Answering the phone interrupts the work and, outside opening hours, nobody picks up. The same questions keep coming and appointments are still managed by hand.

  • Missed calls at peak times, over lunch and outside opening hours.

  • The same questions again and again: opening times, prices, directions.

  • Staff stop what they are doing to answer the phone.

  • Appointments jotted down on paper and copied into the calendar later.

The solution

A voice that answers just as you would

We create a voice assistant trained on your business information. It speaks naturally, understands what callers need, checks your availability and books the appointment. If a call needs a person, it transfers it or leaves you a summary so that you can call back.

What is included

  • Script and personality

    Together we define the tone, the greeting and what the assistant can and cannot do.

  • Natural voice

    We choose a realistic voice that suits your brand, in English, Spanish, French and other languages.

  • Knowledge base

    The assistant knows your opening hours, services, rates and frequently asked questions.

  • Connected calendar

    It checks free slots and creates, moves or cancels appointments in your calendar.

  • Transfers and summaries

    It passes the call to a person when needed and sends you a summary of every conversation.

  • Outbound calls

    Reminders, appointment confirmations and follow-ups, if your case calls for them.

Method

How we work

  1. Listening

    We analyse the calls you receive, what callers ask and what the assistant should resolve.

  2. Conversation design

    We write the script, choose the voice and decide when a call should go to your team.

  3. Connection and testing

    We connect it to your phone line, calendar and tools, and test it with real calls.

  4. Launch and fine-tuning

    We switch it on, review the conversations and keep refining the answers.

Applications

Examples by sector

Ideas of what this service can do for different businesses. These are examples, not completed projects.

  • Example

    Clinics

    For example, a dental clinic could answer patients' calls at any hour, book a check-up and send the confirmation by WhatsApp.

  • Example

    Restaurants

    For example, a restaurant could take phone bookings in the middle of service without anyone having to leave the floor.

  • Example

    Repair services

    For example, a repair company could log fault reports, record the customer's details and flag urgent jobs so that they are handled first.

Technology

Tools we work with

We choose each tool to suit your case and the systems your team already uses.

  • Vapi
  • ElevenLabs
  • Deepgram
  • OpenAI
  • Claude
  • Twilio
  • Google Calendar
  • Calendly
  • n8n
  • HubSpot
Questions and answers

Questions about this service

Will callers notice that it is artificial intelligence?

Today's voices sound very natural. Even so, we recommend that the assistant introduces itself as a virtual assistant: it is transparent with your customers and builds trust.

Can I keep my phone number?

Yes. The usual approach is to forward calls from your current number to the assistant: all of them, or only those you choose, for example outside opening hours.

Which languages does it speak?

English, Spanish, French and many other languages. It can be configured to reply in the caller's language.

What happens if it does not know the answer?

You decide what it does in each case: take a message and notify you, transfer the call to a person or offer a call-back.

How are recordings and data handled?

We configure recording and transcription to suit your needs and data protection rules, and the assistant informs callers whenever required.

Next step

Shall we discuss your project?

Tell us what you need. We will reply in writing with a tailored, no-obligation proposal.

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